Returns Policy

Thank you for shopping at CHRISMAKELL. We appreciate your business and are committed to providing you with the best service. If you are not entirely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Please note the following:

• You have 30 calendar days to return an item from the date you received it.
• Your item needs to have the receipt or proof of purchase.
• Gift cards are non-returnable items.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] to request a return.
2. Once your request is approved, we will provide you with the instructions and address for returning the item.
3. Ship the item using a trackable shipping service.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that:

• Refund processing typically takes 5-10 business days.
• Shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process above. Once your return has been processed, you can place a new order for the desired item.

Contact Us

For any inquiries regarding returns or exchanges, please contact our customer service team at:

Email: [email protected]
Phone: (555) 123-4567

Our team is available Monday through Friday, 9 AM to 5 PM.